Tenant Newsletter - Issue 4
This is MRAC’s fourth newsletter for 2023 and my first one. It has been a busy time settling in to MRAC and trying to learn as much as I can from Mary before she fully retires.
Thank you to all of the tenants who have come into the office to meet me, and I look forward to working with you in the future.
Karen Court
New Staff
Meet our new Administration Officer, Latia Gannon. Latia is a Yamatji woman from Geraldton, and she has strong family here in the Murchison.
When you phone MRAC Latia will most likely be the first person you speak to. She also looks after processing of housing applications, Social Media, and our website in addition to her general administrative tasks.
I also hear you might find her singing around the town!
Contacting MRAC staff mobiles
Some tenants and Housing Support Program (Step Up) clients have staff mobile numbers. If you ring and there is no response, the staff member may be busy or on leave. You can then leave a voicemail and they will get back to you or you can phone the office on 9923 0055.
On weekends or after hours if the matter is urgent, please contact using MRAC’s after hours number, which is 0437 062 830.
Being a good neighbour
A good neighbour is someone that treats their neighbours with courtesy, respect and consideration and does not cause or allow their family or their visitors to cause a nuisance. MRAC expects all its tenants and their families to be good neighbours.
As a MRAC tenant, you are responsible for your own behaviour, all your household members behaviour and any visitors to your home.
Many complaints MRAC receive include; music is too loud, people are coming and going late at night; car doors slamming, and shouting.
Please keep your music down and don’t allow people to come and go late at night unless they are quiet.
Rent Increases
As we advised in the last newsletter MRAC have had to increase rents to keep pace with increased costs. If this applies to you the appropriate notice will have been provided to you in writing. These changes won’t take place until the new year.
If you receive Commonwealth Rent Assistance (CRA) through Centrelink, please use the letter and Form 10 you receive in the post to take to Centrelink so they can increase your rent assistance payments accordingly.