Tenant Newsletter - Issue 2
This is MRAC’s first newsletter for 2024 and the year is already going so fast. Changes to the Residential Tenancy Act will soon be implemented and we will update you as we have more information about how this will affect your tenancy.
Karen Court
CEO
Step - Up Housing Support Updates
Lousia has been settling into Geraldton and enjoying her new role as Housing Support Co-ordinator. Step-Up has had the opportunity to welcome new clients and will continue to offer support and advocacy to anyone in the Community who may need it.
Staff Spotlight
Say hello to our Finance Manager, Vada, who many of you will know and who has been with MRAC since 2016.
Vada was first employed as a Casual Receptionist and has also been our Reception/Admin Officer on a fulltime basis and then after completing her Diploma of Accounting moved in to, and took over, our Finance Department.
Vada, a local born and bred lady, plays Softball and also takes on other volunteer roles within this sport.
Water Leaks and Leak Allowances
Water leaks are one of the most common forms of maintenance we receive. It is important to report possible water leaks as soon as possible to avoid leaks causing structural or mould damage.
If you suspect you have a water leak, turn off the water for the property at the Water Main and call our afterhours line or reception. Leaks that are left unreported for even a short period of time can cause a significantly higher water bill, and depending on where the leak is located you may not be eligible to receive a leak allowance. To avoid extra charges to your account, leaks need to be reported as soon as possible.
Free call - 1800 230 055
MRAC now have a Free-call line for all tenants and community members. This line will forward you directly to reception during business hours, or to the After-Hours line on weekends or weeknights.
School Student Broadband Initiative (SSBI)
The Australian Government is providing eligible citizens with free broadband for 1 year. This is working to boost educations and opportunities.
To be eligible you must:
· Have a child living in your home that is enrolled into school.
· Currently not have an active broadband service
· Live in a premise where there is already NBN service.
· Not currently have an active NBN or broadband service.
Call the office and ask to speak to Louisa for assistance and to see if you are eligible.
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